What is a frozen account?
A frozen forex account means the trader loses access to their account and cannot execute new trades, manage existing ones, or withdraw funds. This situation can be frustrating and stressful for a trader, leading to missed opportunities and potential financial losses.
Why might a forex account be frozen?
Several things can lead to a frozen account.
Violation of regulatory requirements
Forex brokers have regulations to protect their clients’ money. When traders open an account, they agree to certain rules, including verifying their identity through the Know Your Customer (KYC) rule. If a broker suspects fraud, they freeze the account until the client’s identity is confirmed.
Suspicion of illegal trading
Engaging in illegal trading activities, such as money laundering or financing terrorists, can lead to a forex account being frozen. Brokers and regulatory authorities are responsible for detecting and preventing such activities to maintain the financial system’s integrity.
Insufficient funds
A common reason for a forex account to be frozen is lack of funds for open positions or a margin call. When a trader’s account balance falls below the required margin level, brokers may freeze the account to prevent further losses.
Technical issues
Traders use trading platforms to execute trades. For different reasons, technical glitches might occur. If brokers suspect that technical malfunctions are influencing trading outcomes, they might freeze the account to avoid unintended actions.
Broker legal troubles
Forex brokers must obey the laws and rules of the country they work in. If a broker breaks these laws or faces legal problems, such as bankruptcy or regulatory sanctions, their clients’ accounts could be frozen to protect traders’ interests.
Broker policy violation
Each forex broker has its own terms and conditions that traders must adhere to. Breaking these can lead to an account freeze. Some brokers might freeze inactive accounts or if they suspect hacking.
What to do if your forex account is frozen

Experiencing a frozen forex account can be distressing, but traders can take certain actions to address the situation.
Stay calm and contact customer support
The first step is to remain composed. Panicking can make things worse. Contact the broker’s customer support. They can explain the freeze and how to resolve it.
FBS customer support is available 24/7 via support@fbs.com.
Check for notifications or alerts
Brokers often send notifications or alerts via email or their trading platform. Check for any communication from the broker that might explain the reason for the account freeze.